Chief Executive Officer
Catalina Island Medical Center CEO John Friel has more than 30 years of experience as a hospital executive. He began his career in healthcare as a registered nurse and received his master’s degree in public health from the University of California, Los Angeles. Friel has extensive experience in quality improvement programs, patient satisfaction and community healthcare access as well as securing grants, rebuilding facilities and creating a solid financial future.
“I really enjoy working with community residents to identify their medical needs and then converting those needs to services offered by the medical center,” Friel said. “I’m looking forward to bringing new programs to Catalina Island Medical Center and strengthening existing programs that work for the community.”
Chief Patient Care Services
As chief patient care services, Nancy Mattis has oversight of all areas in the hospital directly related to patient care.
Nancy comes to the island with a wide range of experiences and qualifications. In addition to extensive clinical and management experience in both acute care hospitals and skilled nursing facilities, she has developed continuing education programs for nurses and served as the editor of a state-wide nursing journal. Before moving to the island, she was self employed as a consultant and also provided interim nurse executive services to hospitals around the country. "I enjoy working side by side with people who share my vision of improving healthcare for both patients and their families."
John M. Lovrich, CPA
Chief Financial Officer
John Lovrich oversees Catalina Island Medical Center's financial services including its business office and medical records and is responsible for monitoring CIMC's overall financial health. The certified public accountant received his bachelor's degree from the University of Southern California and his masters degree from Cal State University Long Beach. He has more than 20 years experience working with hospitals, including Critical Access Hospitals, and other health-related organizations. "I really like working with the people at CIMC. Everyone has been very helpful and professional."
Maryrose Coughlin, RN-BC
Manager, Medical Group Office
Maryrose Coughlin oversees CIMC’s medical group office, including staff and physicians as well as case management oversight. She has worked in healthcare for more than three decades and has extensive experience in clinical care as well as managing medical centers. Maryrose strives for exemplary patient experiences and hopes all patients will see CIMC as their medical home. “I look forward to the day when every Islander and local refers friends and visitors to the medical center and brags about the quality of care and attention that they receive here,” she said. “More importantly, to a day when Avalon is the healthiest community in the USA.”
Director, Grants and Social Services
Dawn Sampson provides mental health therapy services to patients in the Medical Group Office and oversees the Social Services Department, which includes discharge planning, information and referrals, Skilled Nursing admissions, Home Help Department and the Comprehensive Perinatal Services Program. She also writes and manages grants for the facility. Sampson grew up on Catalina, received a Master's of
Social Work degree from the University of Southern California, is licensed in Clinical Social Work and has been a CIMC employee since 1989. She is also involved in CHOICES, a program that helps local youth avoid drugs and alcohol. "I love to see patients get healthy and the great staff are very committed to their work."
Clinical Laboratory Scientist Lyra Garrido worked as a generalist since 2005 and was employed at the Urology Tower at Cedars Sinai Medical Center before coming to CIMC in 2007. She appreciates the great work environment at CIMC and the pace of life on the island. "I know most of the patients personally."
Manager, Medical Records/Privacy Officer
Pixie King is responsible for managing the medical records department. She is the custodian of all patient records and is responsible for coding patient services, appealing claims and ensuring that patient privacy is sacrosanct. She has worked at CIMC for more than three decades. "I enjoy helping people and I like that there are so many different things to be done every day," she said.
Judy Alft, RN
Coordinator Quality Assurance and Infection Prevention/Control, Staff education
Judy Alft had more than 30 years experience as nurse, supervisor and educator before coming to the Catalina Island Medical Center in 2003. She enjoys being part of a facility that, even though it is small in size, offers so many services and serves a vital role in our community. She appreciates the dedication of the employees and their dedication to the patients.
Central Supply/Environmental Services Manager
Christie Epperson is responsible for ordering and maintaining equipment at Catalina Island Medical Center as well as ensuring all departments have the supplies and equipment they need. She also manages environmental services both on and off site. "I enjoy the gratification of being able to serve our community. The team that I work with helps to make each and every day a success."
Plant Operations Manager
Michael Rhoutsong is responsible for keeping the physical plant and all its systems running smoothly. He has more than 30 years of experience in construction and has also working at CIMC in housekeeping and central supply. He loves living on the island and enjoys knowing that he is being of service to those who use the hospital.
Director, Physical Therapy
Pam Kellogg’s desire to help people led her to a career in physical therapy. She has more than three decades experience as a physical therapist and is also certified in therapeutic yoga, Pilates and personal training. Her interest in both athletics and rehabilitation has led her to expand her own abilities and skills to offer a broad array of therapies to her patients. “The joy of physical therapy is being able to share the gift of movement as medicine for every body,” she said. “What a blessing to assist someone improve their quality of life and function.”
Carol Firebrace Dumont
Manager of Nutritional Service
Carol Dumont received her certificate in dietary service from Long Beach City College. At CIMC, she oversees the nutrition department to ensure the meals for patients are therapeutically consistent with their nutritional requirements and palatable for the complex requirements of patients and staff. "I enjoy putting smiles on the patients' faces after they enjoy the meals that the dietary department has made for them."
Director Human Resources
Kris Steuter oversees personnel, employee benefits and workplace compliance at Catalina Island Medical Center. She is also director of insurance and manages the hospital's liability and health insurance programs and policies. She administers the payroll for the medical center's more than 60 employees and actively develops and upgrades wage grades and comprehensive payroll studies. Coming to the island from Scottsdale, Arizona in 1987, she began working for the medical center in 1996 in positions including medical staff credentialing, administrative assistant and manager of the medical group practice. Steuter, who enjoys the challenge of the diversity of her position, has her degree in business administration.
Manager Business Services
Michelle Jaeger is responsible for hospital and medical group business activities including accounts payable and reconciling daily cash, overseeing the admitting and reception staff and helping patients with any billing issues that may arise. She joined the Catalina Island Medical Center staff in 2006 after owning an island business for 11 years and spending time as the business office manager and personnel trainer for a chain of restaurants in Northern California."Every day I get a new challenge that keeps me on my toes and I feel like part of a new team that really cares about the hospital."
Sherri Walker Cline
Director, Marketing and Communications
Sherri Cline provides marketing for Catalina Island Medical Center through her company, Island Media Services. Her contributions to CIMC include regular press releases and the quarterly newsletter Island Medical News as well as advertising development and implementation. Cline studied journalism at California State University, Long Beach and has more than 15 years of experience in the field. She was the editor/publisher of a local community newspaper for seven years and has run her own marketing company since 2003.
Diagnostic Imaging Department Manager
Price Reed oversees the diagnostic imaging department, which includes Catalina Island Medical Center's x-ray, CT scanner and ultrasound technologies as well as its digital storage and communication system, known as PACS. Reed has more than a dozen years of x-ray and CT supervisory experience at hospitals ranging in size from 12 to 2,000 beds. Having been essential in the modernization of CIMC's diagnostic imaging department, Reed's goal is to provide the best quality care for patients while ensuring the smooth and timely operation of the department 24 hours a day.
Manager Electronic Medical Records
Richard Kleinman, who began work at CIMC in 1995 as a staff nurse, has more than 30 years experience in the health care field, including a supervisory position at Kaiser Permanente where he was the clinical liaison for the implementation of the emergency department's computerized medical record system. As manager of CIMC's electronic medical records, a position he has held since August, 2009, he is responsible for the implementation and management of the medical center's computerization of medical charts and records. "Working with an extraordinary group of people to bring a very complex system to our local hospital to improve the quality of care for everyone in our community is most meaningful."